Refund policy
At Lowkey Good Time, we want you to be happy with your purchase. Please read the policy below before placing your order.
1. RETURNS
We accept returns within 2 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be unworn, unwashed, and free from any stains, odours, or damage
- Have all original tags and packaging attached
- Be returned with proof of purchase or your order number
Items that do not meet these conditions may be refused and sent back to the customer.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
- Sale, discounted, or clearance items
- Customised or personalised items
- Gift cards
- Items that have been worn, washed, damaged, stained, or altered
- Items returned without original tags or packaging
3. HOW TO REQUEST A RETURN
To request a return, please contact us at lowkeygoodtime@gmail.com within 2 days of receiving your order.
Please include:
Order Number:
Reason for Return:
Photos/Videos: if the item is damaged, defective, or incorrect
Our team will review your request and provide return instructions if your request is approved.
Do not send your item back before your return has been approved. Unauthorised returns may not be accepted.
4. RETURN SHIPPING
Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service when returning an item. Lowkey Good Time is not responsible for returns that are lost or damaged during transit.
5. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 2 days of delivery.
Please provide your order number together with clear photos or videos showing the issue.
Once verified, we may offer a replacement, store credit, or full refund, depending on the situation.
7. EXCHANGES
We currently do not offer direct exchanges.
If you need a different size, colour, or item, please return the original item according to our return policy and place a new order.
8. REFUSED OR UNDELIVERED ORDERS
If an order is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to collect the parcel, any refund issued may be reduced by the original shipping cost and any return shipping or other applicable fees.
9. STORE CREDIT
Where applicable, Lowkey Good Time may offer store credit instead of a refund.
Store credit is non-transferable and cannot be exchanged for cash unless required by applicable law.
10. POLICY ABUSE
We reserve the right to refuse returns or refunds where we reasonably believe there is misuse of this policy, including repeated returns, fraudulent claims, or items returned in a condition that does not meet our requirements.
11. CONTACT US
For return or refund enquiries, please contact:
Lowkey Good Time
Email: lowkeygoodtime@gmail.com
By placing an order with Lowkey Good Time, you acknowledge and agree to the terms of this Return & Refund Policy.